One reason we are able to keep our prices low is that we have a very streamlined shipping process. Orders that do not fit into this process cause slow-downs. In order to avoid customer unhappiness, we have created these policies to ensure that everything runs smoothly.
HOW / FROM WHERE WILL MY ITEM BE SHIPPED?
We ship from London, United Kingdom.
CAN I USE MY ACCOUNT / PICK THE METHOD OF DELIVERY?
Due to the amount of time involved in shipping packages on different accounts with different carriers, and that some packages are shipped for us by other companies, we can not deviate from each items normal method of delivery. We can also ship with third party billing.
WHEN WILL MY PACKAGE ARRIVE?
We quote a typical delivery time of 2 - 3 BUSINESS days for most shipments. Business days do not include holidays or weekends. Some products may arrive before this time.
All massage tables and chairs have tracking numbers. Once your order has been fully processed and sent out, you will receive the tracking number via e-mail.
Here is our UK based shipping fees. All tables cost £15 to deliver inland (United Kindom only). For outside of the UK please contact us for your shipping rate.
CAN I PICK UP MY ITEM?
If you live near our London NW2 facility and the item you have ordered is at that site, it may be possible for you to pick up your item. Other items ship from distribution centers across the country. For insurance purposes, pickup is not allowed at the other locations.
Customers who purchase shipping insurance and whose packages are lost or damaged by the shipping company will be shipped a new item and StressBusters will file a claim with the shipping company. Due to the time consuming nature of this process, we can not provide this service to customers who do not purchase the insurance, and those customers will be responsible for filing claims and any associated paperwork.
RETURNS & DAMAGED PRODUCTS
Because we offer such reasonable prices, we can not afford to accept returns on items that can not be resold. APPROVED returns will be refunded for the original purchase price only. Shipping fees and Shipping Insurance are both Non-Refundable. Also please note that a restocking fee and return shipping fees (depending on how your item was returned to us) may be deducted from your refund. Items that can not be returned include: Consumables that have been opened such as disposable headrest covers, massage oils, cremes, and lotions and open videos, music, and software. Also, items no longer in their original packaging or items that can not be resold as new are also non-returnable. Defective products, wrong shipments, or those damaged during shipping will be replaced or repaired at our option, free of charge, of course. Please contact us by phone to arrange replacement.
By ordering from our website, you agree to be bound by these policies as well as our other terms and policies found on this site.